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Privacy Policy 

Effective Date: January 2025 

Introduction 

3AM Counseling Services ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information remains confidential. By accessing or using our services, website, or related platforms (the "Services"), you agree to this Privacy Policy. 

 

1. Information We Collect 

We collect information to provide, improve, and personalize our Services. The information we collect falls into the following categories: 

 

1.1. Personally Identifiable Information (PII) 

We collect information you voluntarily provide to us, such as: 

  • Name 

  • Email address 

  • Phone number 

  • Address 

  • Payment information (for billing purposes) 

  • Other details necessary for delivering our Services 

 

1.2. Non-Personally Identifiable Information (Non-PII) 

We collect data that does not directly identify you, such as: 

  • Browser type 

  • Device type 

  • Operating system 

  • IP address 

  • Session duration 

  • Pages visited 

 

1.3. Health Information 

If you use our counseling services, we may collect sensitive health-related information to tailor the support we provide. All health-related data is handled in compliance with applicable laws, including HIPAA (Health Insurance Portability and Accountability Act) where applicable. 

 

1.4. Cookies and Tracking Technologies 

We use cookies, web beacons, and similar technologies to enhance user experience and collect statistical data. Cookies may store user preferences, session details, and browsing behavior. 

 

2. How We Use Your Information 

We use the information we collect to: 

 

2.1. Provide Services 

  • Schedule appointments 

  • Deliver personalized counseling 

  • Process payments 

 

2.2. Improve User Experience 

  • Enhance our website’s usability 

  • Conduct surveys and gather feedback 

 

2.3. Communicate with You 

  • Respond to inquiries 

  • Send appointment reminders or updates 

  • Share information about new services, updates, or promotional offers (with your consent) 

 

2.4. Compliance and Legal Obligations 

  • Ensure compliance with laws and regulations 

  • Protect against fraud, abuse, or security threats 

  • Enforce our Terms of Service 

 

3. How We Share Your Information 

We do not sell or rent your personal information. However, we may share your data in the following circumstances: 

 

3.1. With Service Providers 

We may share your information with trusted third-party vendors who assist in operating our Services, such as payment processors, IT support, or marketing platforms. These providers are obligated to use your information solely for the purpose of providing services on our behalf. 

 

3.2. For Legal and Compliance Reasons 

We may disclose your information: 

  • To comply with legal obligations, court orders, or subpoenas 

  • To protect the rights, property, or safety of our clients, employees, or the public 

 

3.3. In Business Transfers 

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the business transaction. 

 

3.4. With Your Consent 

We may share your information with third parties if you have given explicit consent. 

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4. Data Security 

We implement robust physical, technical, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite our best efforts, no system can guarantee complete security. 

  • Data is encrypted during transmission using SSL (Secure Socket Layer) technology. 

  • Access to sensitive data is restricted to authorized personnel only. 

  • Regular security audits and updates are performed to maintain protection. 

 

5. Your Privacy Rights 

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5.1. Access and Correction 

You have the right to: 

  • Access the personal information we hold about you 

  • Request corrections to inaccurate or incomplete information 

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5.2. Opt-Out Options 

You may: 

  • Opt-out of receiving promotional communications 

  • Manage cookie preferences through your browser settings 

  • ​

5.3. Request Deletion 

You can request the deletion of your personal data, subject to applicable legal obligations and retention requirements. 

To exercise these rights, please contact us at [EMAIL PLACEHOLDER]. 

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6. Retention of Information 

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer required, data is securely deleted or anonymized. 

7. Use of Cookies 

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7.1. Types of Cookies We Use 

  • Essential Cookies: Necessary for website functionality. 

  • Analytical Cookies: Help us understand user behavior to improve our Services. 

  • Preference Cookies: Store user settings and preferences. 

 

7.2. Managing Cookies 

You can modify your browser settings to block or delete cookies. Note that disabling cookies may affect the functionality of our website. 

 

8. Third-Party Links 

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies. 

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9. International Users 

Our Services are intended for users located in [Country Placeholder]. By using our website, you consent to the transfer, storage, and processing of your information in [Country Placeholder], which may have different data protection laws than your country of residence. 

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10. Children’s Privacy 

Our Services are not directed toward children under 13. We do not knowingly collect personal information from children. If we discover that a child’s information has been collected, we will take steps to delete it promptly. 

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11. Updates to This Privacy Policy 

We may revise this Privacy Policy periodically. Changes will be effective immediately upon posting. Significant updates will be communicated to you directly. We encourage you to review this policy regularly. 

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12. Contact Us 

For questions or concerns about this Privacy Policy, please contact us: 

  • Phone:  047494-0465

  • Address: 

Your privacy is important to us. Thank you for trusting 3AM Counseling Services with your personal information. 

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